Privacy Policy
Who We Are
AXCS Equipment is a manufacturer of scissor lifts, telehandlers, and material lifting equipment, formerly known as Hy-Brid Lifts by Custom Equipment, LLC. This Privacy Policy explains how we collect, use, and protect information when you visit our website.
Our website address is: https://www.axcs.com
Information We Collect
When you interact with our website, we may collect information including:
- Contact information submitted through forms, quote requests, warranty registrations, service requests, dealer applications, or account registrations.
- Technical information such as IP address, browser type, device information, and pages visited.
- Order and transaction information when purchasing products or parts through our online store.
- Communications submitted through customer support forms, chat tools, or email integrations.
We collect this information to provide services, process orders, improve our website, and support customers and dealers.
Comments
When visitors leave comments on the site, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to help with spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to determine if you are using it. The Gravatar service privacy policy is available here:
After approval of your comment, your profile picture may be publicly visible alongside your comment.
Media Uploads
If you upload images or files to the website, you should avoid uploading files that contain embedded location data (EXIF GPS). Visitors to the website may be able to download and extract location data from uploaded files.
Cookies
Our website uses cookies and similar technologies to improve your browsing experience and support website functionality.
Cookies may be used to:
- Keep users logged into their accounts.
- Save website preferences and settings.
- Maintain shopping cart contents.
- Analyze website traffic and performance.
- Support security and spam prevention tools.
If you leave a comment on our site, you may opt in to saving your name, email address, and website in cookies for convenience. These cookies may remain for up to one year.
Temporary cookies may also be used on the login page to determine whether your browser accepts cookies.
Login cookies and screen preference cookies may be stored for varying durations depending on your selections, including “Remember Me” functionality.
E-Commerce & Transactions
If you place an order through our website, we may collect billing, shipping, and payment-related information necessary to process your transaction.
Payment information is processed securely through third-party payment providers and is not stored directly on our servers unless specifically stated.
Order and customer information may also be shared with integrated systems used for:
- Shipping and fulfillment
- Customer support
- Warranty processing
- Dealer support
- Fraud prevention
- Accounting and ERP synchronization
Embedded Content From Other Websites
Pages on this site may include embedded content such as videos, images, documents, maps, or social media feeds. Embedded content from other websites behaves in the same way as if the visitor has visited the external website directly.
These third-party websites may collect data about you, use cookies, embed additional tracking technologies, and monitor your interaction with their content.
Analytics & Tracking
We may use analytics services and tracking technologies to better understand how visitors use our website and to improve performance, content, and user experience.
These tools may collect information such as:
- Pages visited
- Referral sources
- Time spent on pages
- Device and browser information
- General geographic region
Who We Share Your Data With
We do not sell your personal information.
We may share data with trusted third-party providers that help us operate our business and website, including providers related to:
- Website hosting
- E-commerce functionality
- Shipping and logistics
- Payment processing
- CRM and customer service systems
- Email communications
- Spam and security protection
- Analytics and website optimization
If you request a password reset, your IP address may be included in the reset email.
How Long We Retain Your Data
If you leave a comment, the comment and its metadata may be retained indefinitely to help recognize and approve follow-up comments automatically.
For users who register on our website, we store the personal information provided in their user profile. Users may view, edit, or delete their personal information at any time, except for usernames. Website administrators may also access and manage this information.
Order, warranty, service, and support records may be retained for administrative, legal, operational, or warranty-related purposes.
What Rights You Have Over Your Data
Depending on your location and applicable laws, you may have rights regarding your personal data, including the right to:
- Request access to the personal data we hold about you.
- Request correction of inaccurate information.
- Request deletion of your personal information.
- Request an exported file of the data we hold about you.
This does not include data we are required to retain for administrative, legal, security, warranty, or operational purposes.
To submit a request regarding your data, please contact us through the contact information provided on our website.
Security
We take reasonable measures to help protect your information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Where Your Data Is Sent
Visitor comments and form submissions may be checked through automated spam detection and security services.
Some information may be processed by third-party providers located outside your local jurisdiction as part of website hosting, analytics, support, or order processing operations.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our practices, services, or legal requirements. Updates will be posted on this page with the revised effective date.
Contact Information
For questions regarding this Privacy Policy or requests related to your personal information, please contact us through the contact options available at: